Privacy Policy

We believe that your information and your privacy are important — to you and to us. This policy explains how we use your information and how we keep it safe. It also explains the choices you can make at any time about how your information is used.

When this Policy applies

This Privacy Policy (“Policy”) covers the information generated when you use or subscribe to VIECI products, services, applications, websites or networks to which this policy is linked or refers. In the Policy, we call them “Products or Services” for short. They include devices we sell and servers or websites you may use to access online usage of our devices.

Here are special circumstances where this Policy may not apply, or may apply in addition to other policies:

Some areas both inside and outside of the United States – for example California and the European Union – require us to adopt different policy terms and commitments in accordance with local laws.
In certain cases, when you’re using your VIECI Products or Services, other companies may be collecting information, so that your information may be covered by this Policy and other privacy policies at the same time.

The information we collect

We collect information about you and how you’re using our Products or Services along with information about your devices and equipment. This may include performance information, along with web browsing, location and video viewing information.

The information we collect may depend on how you access our Products and Services and whether the Products and Services are being used in offline mode or online mode.

Online Purchases

In order to complete your purchases from our website, we request information from you on our order form. We may collect your contact information (such as your name and shipping address) and certain banking or financial information (such as your credit card number and its expiration date). We use this information for billing purposes, for order fulfillment, contact you in case there is a problem with your order. Some of this information (such as the credit card number, the date of purchase, and our company’s name) will be shared with your bank or credit card company in order to complete the transaction, although we endeavor to make the type of purchase discrete (for example, by listing the product purchased as “VIECI ECOM PURCHASE, CHEYENNE WY” instead of “Autoblow”).

This information, by necessity, associates your contact information with the products and services you purchase. However, we do not sell, share, or rent this information to others that than as disclosed in this statement.

You do not need to establish an account with us to complete an online purchase from our website.

Online Accounts

If you choose to establish an account with us, we may collect additional information from you (such as your product preferences) beyond that which is required for online purchases. This additional information is used to provide you with a more tailored experience in purchasing and using our products and services.

We do not sell, share, or rent this information to others that than as disclosed in this statement.

You do not need to establish an account with us to complete an online purchase from our website.

Offline Product Usage

While using our Products and Services in offline mode, the Products and Services are not connected to the Internet. In offline mode, we do not collect or store any information about you or your usage of the Products and Services.

Online Product Usage and Website Usage

While using our Products in online mode or using our website, you are connected to the Internet and, more specifically, to our servers or websites on the Internet. In those cases, we collect the following information about you and your usage of the Products and Services:

Purchase and Account Information as described in Online Purchases and Online Accounts above.
Web browsing and app information such as the websites you visit or mobile applications you use, browser cookies, your browser type and version, and your operating system type and version, and your IP address and the IP address of any other person who controls your device. We do not decrypt information you transmit using a secure website or app – including sensitive data like passwords or your credit card or banking information. We use this information together with data from testing and running our network.
Network performance, analytics, and usage information such as information about our networks, including your use of Products or Services or equipment on the networks, and how they are performing. We may use third party analytics services to process and visualize any of the data we collect.
Device Information such as:

your device’s identifiers include its mac address
your device’s password, token, or other security measures
your device’s states including but not limited to the motor temperature, the modes used, the speeds used, sensor data including data from paired external sensors, features used, the duration of use, and the firmware version

Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by our website.

Details About Data Collection Using Our Products In Interactive Mode

Interactive mode is a form of online usage of your device in which your device may be controlled remotely through our servers, either by you or by another person. When you use your device in interactive mode, your device connects to one of our servers using an encrypted connection, identifying itself with the device token key. When our installed application or web application (“Client”) is used to access your device, the connection is made using an encrypted connection to the same server to which your device is connected. All communication between your device and the Client goes through the encrypted connections through our server.

You may control your device yourself using our Client, or you may allow another person to control your device using our Client by providing that other person with your device’s token. You can change your device token at any time. Changing your device token will break all of your connections to the server and block access to your device using the old device token. You may break your internet connection immediately by turning off your device at any time while using it in interactive mode.

When our Client is used to control a device, commands are sent through our servers to a device. The commands are routed to the correct device using the device’s token key. When the device needs to send a response back to the Client, it is relayed through the same server to the connected Client. Note that there can be multiple Client connections to the same device at the same time.

Our servers act as a command broker between your device and the connected Client. We are able to see what commands are being sent to a device through our servers but we do know the identity of any users issuing or receiving those commands. We can see, for example, that a particular Client sent a command to a particular device to change from experience 5 to experience 6, or that a particular Client sent a particular device a command to increase the speed from level 3 to level 7, but we cannot identify the users of the device or the Client.

We store communication between your device and the connected Client for debugging purposes and we may also use this information for analytical purposes to improve customer experiences.

When you use the web application Client (currently at app.autoblow.com), we use third party analytics services (for example, Google Analytics) to monitor the app usage and we use this information to identify errors, incompatible browsers, and generally to detect issues we need to fix to improve the user experience.

How we collect your information

You give it to us when you make a purchase, set up an account, or otherwise directly communicate with us
We automatically get it when you use, or your device uses, our Products or Services. For example, we use network tools to collect the device information and the web browsing information we describe in this Policy.
We get it from outside sources like payment processing companies and third party analytics companies.

How we use your information

We use your information, together with the information from testing and running our network, to provide the online usage features for your devices and for management of your online account, if you choose to create one. This information is used to provide, support, improve, protect, analyze and bill for our products, service and network; to communicate with you about your service, products or applications; to better understand how you use our products and services; to detect and avoid fraud; and for internal research for improvement to our Products and Services.

Here are examples of ways we use your information:

Providing our Products and Services, including online usage features for your device.
Helping us plan, deploy, improve, protect and defend our network infrastructure, protecting our property and legal rights, and for other lawful purposes.
For security purposes, including preventing and investigating illegal activities and violations of our Terms, Use Policies and other service conditions or restrictions.

How we share your information

We share it with your permission.
We may share it across VIECI companies.
We may share it with non-VIECI companies or entities as explained in this Policy.

Sharing information across the VIECI affiliates

We may share your information with VIECI-owned or affiliated companies. Where such information is shared with VIECI-owned or affiliated companies, we require the affiliate to use, share and protect the information consistently with this Policy including honoring your communications preferences for first-party marketing of their products and services, your advertising consents and your California Data Rights.

Sharing information with other non-VIECI companies or entities

There are also times when we provide information that identifies you personally to other companies and entities, such as government agencies, credit bureaus and collection agencies, without your consent, but where authorized or required by law, including for the following reasons:

Complying with court orders, subpoenas, lawful discovery requests and as otherwise authorized or required by law. Like all companies, we are required by law to provide information to government and law enforcement agencies, as well as parties to civil lawsuits.
Detecting and preventing fraud.
Providing or obtaining payment for your service.
Ensuring network operations and security.
Enforcing our legal rights, protecting our network and property or defending against legal claims.

Your Privacy Choices and Controls

You can manage your privacy choices about how we contact you and how we use or share your information.

Communication preferences

We may wish to communicate with you about our Products and Services, including about your device and your account with us, if you choose to establish one. You can choose whether or not to receive these communications and in which of the following forms:

Email: You can opt-out of emails by using our email unsubscribe.

Disclosure about our data storage and security procedures

Security

We work hard to safeguard your data using technological and organizational security controls. We maintain and protect the security of computer storage and network equipment, and we use security procedures that require employees to authenticate themselves to access sensitive data. We also limit access to personal information only to those with jobs requiring such access.

No security measures are perfect, however. We can’t guarantee that your information will never be disclosed in a manner inconsistent with this Policy. If a breach was to occur, we would notify you as required by applicable law.

Data storage, transfer, retention and accuracy

We take steps to ensure that data is processed according to this Policy and to the requirements of applicable law. Data we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process data. In the case of transfer of data to countries outside of the United States, we take reasonable steps to ensure that the transfer and storage of that data is complies with this Policy.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. We use cookies on our website to collect demographic and technical information which is in no way linked to personal identifiable information.

Log Files

We use log files to identify IP addresses, browser type, domain name, date and time users have accessed our website. The data is used to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Marketing

VIECI may wish to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop VIECI from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you may contact us using the contact information below.

Changes in ownership or to the Policy

Information about our customers and users, including information that identifies you personally, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership.

We may update this Policy as necessary to reflect changes we make and to satisfy legal requirements.

European Union General Data Protection Regulation (GDPR) Notification of Rights

If you live in the European Union and utilize the online usage features of the Products and Services, you are entitled to the following data protection rights according to the GDPR:

The right to access - You have the right to request VIECI for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that VIECI correct any information you believe is inaccurate. You also have the right to request VIECI to complete information you believe is incomplete.
The right to erasure - You have the right to request that VIECI erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that VIECI restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to VIECI's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that VIECI transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, VIECI one month to respond to you. If you would like to exercise any of these rights, you may contact us using the contact information below.

How to contact us about this Policy

Send us a message through the Contact Us page on our website: Click here
E-mail us at support@vieci.com